Return and Refund Policy:
- Due to tedious, handcrafted nature of our products, we are unable to provide refunds or exchange bakery products.
- Once a cake has been picked up by you or a designated party it is considered “Accepted”. All products are the responsibility of the customer once it leaves our shop or after receiving from the drivers. Refunds requested due to decorating style, color shade or general decoration design will not be honored.
- If you need to postpone your cake for another date, we require at least 48 hours notice. With less notice, we can reschedule your order (depending on availability). If you’d like to change the flavor of your cake, we require 48 hours notice. 3D Cakes require at least 5 days notice if changes want to be made to the cake or to change the date. Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will not be honored.
- You may qualify for a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards. Our cakes are tasted daily to insure highest possible quality. Keep in mind variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
- The following scenarios are the only instances when we will provide refund before pickup or delivery:
- Cancellation for “Advance Payment in Shop”: at least 48 hours before the event with no refund fee (cash payment) or 4% refund fee (card payment); otherwise 39% fee from your order will be applicable.
- Cancellation for “Online Payment”: at least 48 hours before the event with 7% fee; otherwise 39% fee from your order will be applicable. Refund will be done only through the Original Payment Method.
- Cancellation for “Advance Payment at Home”, “Bank Transfer” & “Money Transfer”: at least 48 hours before the event with 7% fee; otherwise 39% fee from your order will be applicable.
- Cancellation for “Payment on Delivery”: before the event no refund fee.
- The cardholder must retain a copy of transaction records and Merchant policies and rules.
- All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
- The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
- United Arab of Emirates is our country of domicile.
- The website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.